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Rare Insight Into Frequent Questions

General Questions and Technical Requirements

What are the minimum system requirements needed to watch the full-length streaming episodes?
We recommend the following for the best experience:

For PC users:

  • Processor: Intel Pentium 3 or better
  • Operating System: Windows XP (Pro, Home or Media editions) with Service Pack 2 and all Microsoft Updates, Windows Vista (Home Basic, Home Premium, Business, Enterprise or Ultimate editions)
  • RAM: 128 MB (512 MB recommended)
  • Video Card: 32 MB (128 MB recommended)
  • Browser: Internet Explorer 6.0+ or Mozilla Firefox 1.5+
  • Screen Resolution: 1024x768 minimum (1280x1024 recommended)
  • Internet Connection: Broadband/High Speed (DSL or Cable)

For Mac OS X users:

  • Operating System: Mac OS X 10.3 "Panther", 10.4 "Tiger", 10.5 "Leopard"
  • RAM: 128 MB minimum (512 MB recommended)
  • Video Card: 32 MB minimum (128 MB recommended)
  • Browser: Safari 1.3.2+ or Mozilla Firefox 1.5+
  • Screen Resolution: 1024x768 minimum (1280 x 1024 recommended)
  • Internet Connection: Broadband/High Speed (DSL or Cable)
Why do I need to install the Move Media Player plug-in?
ABC uses the Move Media Player plug-in, which provides high-quality video and offers the additional benefits full-screen and mini-mode viewing.
Does the Move Media Player plug-in gather private information?
No, the plug-in does not collect private information.
Do I need to watch all of the advertisements?
You can't advance the episode beyond an ad break until you have watched the ad for at least 30 seconds. The advertisements are placed at three breaks during an hour-long show and two breaks for a half-hour show.
Can I watch the episodes if I live outside of the United States?
Only viewers within the United States can watch these full-length episodes.
How do I watch the different programs?
If you're in the lobby, use the arrows to browse through the show carousel. Center the show you wish to watch. Clicking on the show image allows you to view the available episodes. Click on the desired episode image to watch that episode. You can browse through other episodes and shows while watching a show. A new episode will play whenever you click on a new episode image.
Can I pause an episode?
Yes, you can. A pause ad will appear when you have paused an episode. You cannot pause one episode and watch another.

Audio/Video Playback Troubleshooting

Nothing happens when I click on the "Launch" button from the landing page. How do I view the full episode player?
The player is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Launch" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.
Why does audio or video playback stop and/or stall?
Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.
What can I do if the video playback stops or plays slowly?
If playback stalls, you can usually begin again by refreshing your browser or closing your browser and opening it again. You can also drag the scrub button back in time several minutes in the program timeline. You may also wish to avoid internet congestion and wait approximately 30 minutes before viewing the programming again. Also try closing other computer applications that may be open at the same time.
Why doesn't audio and video play at all?
Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us via the feedback page.
Why does audio play without video?
Please contact us via the feedback page for troubleshooting.
Why does video play without audio?
Check that your speakers are turned on and aren't muted. If the problem persists please contact us via the feedback page.
Why does my window not resize to the Mini-Mode/Full-Screen Mode?
This can happen in Firefox when the browser's advanced javascript settings have been modified.
Why am I getting bandwidth warnings?
The player performs bandwidth calculations every time an episode is played. Available bandwidth can fluctuate from moment to moment. Other factors that may affect available bandwidth or the quality of your viewing experience are: simultaneous network activity on your computer, wireless network usage, cable modems, general Internet congestion, time of day, and general computer power.
Things you can try to improve your viewing experience:
  • Minimize the amount of other Internet or network usage during viewing
  • Use a physical network connection, if available (instead of a busy wireless connection)
  • Try the smaller video option

Uninstalling the Plug-In (Windows and Mac)

How do I uninstall the plug-in?
The method of uninstalling the plug-in is different based on the computer platform you are using.

Windows

To remove older versions of the plug-in, please follow these instructions...

  1. Click on the Start button in the lower left hand corner.
  2. Select Run and type in "explorer.exe. c:\documents and settings\All Users\Application Data" (A new window should appear).
  3. Select the Tools menu option and click Folder Options.
  4. Click on the View tab and select the "Show hidden files and folders" option.
  5. Click the OK button to close the Folder Option dialog. (A new folder should appear called 'Move Networks').
  6. Click once on this folder and hit the delete button.

To remove a newer version of the plug-in, follow these instructions...

  1. Click on the Start button and select Control Panel from menu.
  2. Double-click on Add or Remove Programs icon.
  3. Find and select Move Play for Internet Explorer in the list of programs.
  4. Click on the Remove button.
  5. Confirm removal.

Firefox on Windows

To remove an older version of the player, please follow these instructions...

  1. Within Firefox select Tools and click Extensions.
  2. Select "MoveNetworks Quantum Media Player."
  3. Click Uninstall.
  4. Close and restart Firefox browser.
  5. Click the OK button to close the Folder Option dialog. (A new folder should appear called 'Move Networks').
  6. Click once on this folder and hit the delete button.

To remove a newer version of the player, please follow these instructions...

  1. Click on the Start button and select Control Panel from menu.
  2. Double-click on Add or Remove Programs icon.
  3. Find and select Move Play for Firefox in the list of programs.
  4. Click on the Remove button.
  5. Confirm removal.

Mac OS X

To remove the plug-in from your computer, follow these instructions:

  1. Click on Finder.
  2. Select the Home Account from the Finder window.
  3. Select Library from the right-hand pane.
  4. Select Internet Plug-ins from the right-hand pane.
  5. Click on QuantumMedia Player in the right-hand pane of Finder and drag it to the trash can.

After uninstalling the player, you can return to the new player environment to test the installation process again.